Version 51
Shared by Eric
• September 21, 2023
Our focus, with Release 51, was on improving the quality and content of our capture.
Please ensure you download the latest update if your organization permits, or kindly coordinate with your IT department to proceed with the upgrade.
The following improvements are included:
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Resolved empty activity titles: An error in our tracking which prevented subject titles and participants from being captured and displayed within timelines has been corrected.
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Resolved long email durations: We resolved an error where draft email sessions would combine to cause long email durations.
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Improved email capture: We resolved a few instances where emails were not captured.
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Improved Microsoft Office Capture: We resolved specific use cases where dialog boxes stopped our tracking, causing durations to be mismatched with actual time spent performing work.
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Improved Microsoft Outlook Integration: We reduced the amount of resources needed to track your work in Outlook, ensuring no performance impact to Outlook occurs. We also enhanced our Outlook tracking to resolve errors connecting to a user's mailbox and included a "re-try" method when our connection fails due to internal Outlook functions.
Version 51 also includes new tools for our team to help identify and resolve issues with our capture. These include enhanced logging, a debug window for our support team to review, feature controls, and infrastructure improvements to enhance the robustness of our operations.